Referring to the way a new generation of AI-powered platforms is transforming how businesses offer support, personalization, engagement, and automation.

Description

Customer experience is no longer just a support function, it's a growth engine. With digital-born technology companies and SaaS businesses under the pressure of rising expectations and reduced teams, AI-powered CX platforms are emerging to transform the way businesses interact, retain, and serve their customers. This panel spotlights the founders reimagining CX automation, intelligence, and personalization at the center. We’ll break down what's not working in legacy CX stacks, how emerging tools are powering faster, more scalable service, and what that means for building a customer experience that drives lifetime value.

Speakers

Michelle Bonat

Chief AI Officer, AI Squared

Priya Vijayarajendran

CEO, ASAPP

Guided Questions

Michelle Bonat

With your experience building and scaling AI across global enterprises, how do you see AI agents and automated solutions transforming customer experience at scale, and what role do trust, transparency, and responsible innovation play in ensuring these systems truly enhance personalization rather than erode it?

Priya Vijayarajendran

As CEO of ASAPP, you are at the forefront of building enterprise-ready AI for contact centers. Beyond the hype, what do you see as the real opportunities and challenges of using AI to transform customer experience at scale, and how can enterprises ensure these solutions are both innovative and practical for long-term adoption?